This is data that identifies you or can be used to identify or contact you and may include for example your name, address, email address, user IP addresses and phone number.
Sensitive / Special Category Personal Information
Our systems from time to time may capture sensitive personal data. This is data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
Non Personal Data
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
How Data is Collected & Used
Data from Contact Forms
When you fill out a form on our website, we store the information you provide to us, such as your name, email address, phone number, and contact message. Following the collection of your data using a website form, we may also use marketing or analytics tools to subsequently track certain purchasing and browsing activities, such as website pages visited, time spent on pages, and marketing emails opened or clicked.
Data collected from our website forms and our marketing tools may be used to periodically send marketing notices, product updates, or company news notices to that email address. You may opt-out of receiving these emails at any time by following the Unsubscribe link located in the footer of these emails. We will process your request as soon as possible. We may also use this data in aggregate to improve our overall website performance and product/service offerings.
At no time will we sell or otherwise transfer any of your data to any non-agent third party.
Data from Log Files
As is true of most websites, we gather certain information from our website automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to monitor system performance, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set cookies when you visit the Eleos Partnership website. Cookies are used to:
- Identify whether a user is logged in, for security purposes, and to allow the use of software features
- Allow us to see how visitors use our site (these may be third party cookies like Google Analytics or Google Adwords)
- Identify a unique survey response when you are a respondent taking a survey
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as online surveys, will be limited.
Legal basis for processing any personal data
To meet contractual obligations in accordance and the prevention of fraudulent claims.
To promote the services offered by The Eleos Partnership.
Through agreeing to this privacy notice you are consenting to The Eleos Partnership processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing email@example.com or writing to us, see last section for full contact details. Any contact forms in use are not intended to handle sensitive data.
Data Retention & Deletion
We retain data collected through our website or other marketing or analytics tools for as long as is required to provide services to our customers and users, as well as to fulfill our applicable legal obligations.
Requesting/Updating/Deleting Your Information
Your rights as a data subject
At any point whilst The Eleos Partnership is in possession of or processing your personal data, all data subjects have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When data is collected from our website, we encrypt that transmission using TLS. Additional security and encryption features may also be enabled on your Checkbox hosted account. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Accountability for Onward Transfer
If we transfer your personal information to another country, we may remain liable and will take appropriate measures to protect your privacy and the personal information we transfer. Data may be transferred outside the EU. The Eleos Partnership guarantees that appropriate safeguards will be in place in advance of any such transfer by way of binding corporate rules or model contracts.
We’ll take appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorised access or disclosure, alteration, and destruction.
Data Integrity and Purpose Limitation
We’ll collect only as much personal information as we need for specific and identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the personal information in our records is accurate.
Recourse, Enforcement, and Liability
Only persons who are age 13 or older have permission to access our services or use our products. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your minor children have provided us with such information, please contact us. If we become aware that we have collected personally identifiable information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our service and records.
To access what personal data is held, identification will be required
The Eleos Partnership will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Eleos Partnership is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to firstname.lastname@example.org or by or writing to us at the address further below.
In the event that you wish to make a compliant about how your personal data is being processed by The Eleos Partnership or its partners, you have the right to complain to The Eleos Partnership. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
The details for each of these contacts are:
The Eleos Partnership
Stockbridge House, High Street, Stockbridge. SO20 6EU.